Managed IT support for growing businesses.
Proactive IT support, consultancy, Microsoft 365 administration, licensing, backup, malware protection and certification help from expert engineers.
What the service covers
We provide managed IT as a direct engineering relationship. The same team that designs and supports the wider network are on hand to support you with servers, workstations, Microsoft 365, Exchange, Teams, printers, security devices and business continuity planning.
How we deliver
Assess
Understand the requirement
Review the current setup, priorities and dependencies. Agree the scope and the information needed before work starts.
Implement
Plan and introduce changes
Agree the implementation plan, checks and handover. Coordinate changes around business needs and existing dependencies.
Operate
Manage the agreed service
Define day-to-day activities, points of contact and escalation paths. Keep the service scope and responsibilities clear.
Improve
Review and refine
Review issues, changing requirements and improvement opportunities. Agree priorities and next steps.
What we own
Service ownership
- Service scope, points of contact and escalation paths
Platform
- Scope and dependencies for IT systems and user support
Process
- Change planning, checks and handover
Assurance
- Service checks, risks and review priorities
Operational outcomes
- Budgetable support instead of reactive firefighting.
- Clearer continuity planning for systems, users and data.
- A simpler route into cloud, security and communications projects.
- Better handover between support, network and telephony decisions.
Get support, discuss a project, or access your account.
Choose the option that best matches what you need. Our team will route your request to the right person.
Technical support
Help with an existing service or urgent technical issue. Available 24/7.
Built, supported and answered by Vostron engineers.
Connectivity, voice, IT support and security monitoring from one team.