Multiplatform telephony
Hosted multi tenancy telephony, dedicated 3CX or MS Teams direct routing for enhanced calling capabilities
What the service covers
Deploy business telephony with the capacity, call controls and implementation support needed for effective day-to-day operation.
How we deliver
Assess
Understand the requirement
Review the current setup, priorities and dependencies. Agree the scope and the information needed before work starts.
Implement
Plan and introduce changes
Agree the implementation plan, checks and handover. Coordinate changes around business needs and existing dependencies.
Operate
Manage the agreed service
Define day-to-day activities, points of contact and escalation paths. Keep the service scope and responsibilities clear.
Improve
Review and refine
Review issues, changing requirements and improvement opportunities. Agree priorities and next steps.
What we own
Service ownership
- Service scope, points of contact and escalation paths
Platform
- Scope and dependencies for business communications
Process
- Change planning, checks and handover
Assurance
- Service checks, risks and review priorities
Operational outcomes
- Avoid unnecessary platform capacity and cost.
- Route calls to the right teams more effectively.
- Reduce deployment risk through structured testing.
- Add capacity without replacing the core platform.
Get support, discuss a project, or access your account.
Choose the option that best matches what you need. Our team will route your request to the right person.
Technical support
Help with an existing service or urgent technical issue. Available 24/7.
Built, supported and answered by Vostron engineers.
Connectivity, voice, IT support and security monitoring from one team.