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Connectivity

Business connectivity built around resilience.

Leased line, EFM, FTTC/VDSL, business broadband, MPLS and 24/7 monitoring for organisations that need dependable access.

Service shape

What the service covers

The connectivity catalogue covers dedicated fibre, Ethernet First Mile, FTTC/VDSL and business broadband, with monitoring and failover options for organisations that cannot treat internet access as a commodity.

How we deliver

  1. Assess

    Understand the requirement

    Review the current setup, priorities and dependencies. Agree the scope and the information needed before work starts.

  2. Implement

    Plan and introduce changes

    Agree the implementation plan, checks and handover. Coordinate changes around business needs and existing dependencies.

  3. Operate

    Manage the agreed service

    Define day-to-day activities, points of contact and escalation paths. Keep the service scope and responsibilities clear.

  4. Improve

    Review and refine

    Review issues, changing requirements and improvement opportunities. Agree priorities and next steps.

What we own

Service ownership

  • Service scope, points of contact and escalation paths

Platform

  • Scope and dependencies for business connectivity

Process

  • Change planning, checks and handover

Assurance

  • Service checks, risks and review priorities

Operational outcomes

  • More predictable performance for critical offices, applications and calls.
  • Connectivity choices that account for budget, availability and uptime needs.
  • A single conversation across internet access, telephony, cloud and security.
  • Cleaner business continuity planning through failover-aware design.
How can we help?

Get support, discuss a project, or access your account.

Choose the option that best matches what you need. Our team will route your request to the right person.

Technical support

Help with an existing service or urgent technical issue. Available 24/7.

General enquiries

Questions about services, billing, or working with us.

Customer portal

Manage services, view updates, and access your account.

Built, supported and answered by Vostron engineers.

Connectivity, voice, IT support and security monitoring from one team.